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FAQ

Questions? We have answers!

Placing Orders

Below are some of are common questions about orders

You can easily place your order with Printofy through various methods.

1. Online Ordering
Select the product you want to buy

Upload your artworks or logos in preferred formats like PDF / AI / EPS / PSD / SVG / CDR or High Resolution JPEG / PNG Files on the Product Page or  while using the Onlien Designer 

 

Add the required Quantity with respective Sizes, in the Sizes Field

Click Add to Cart or Buy option in the Online Designer and Checkout

 

2. Request to Quote
You can also click on the Request to Quote option & fill up all the details. A dedicated member of the Sales Team will get in touch within 24 Hours to discuss things further.

3. E-Mail

You can also email us at orders@printofy.com.au with your requirements and we will get in touch to talk things further.

When your order is confirmed, you will receive an email containing your order details and number.

As your order is shipped, you will receive a tracking number. This tracking number, provided by Australia Post or our chosen courier depending on your location and shipping option, allows you to monitor your order's progress.

Kindly note that tracking information might take some time to become available and could occasionally land in your spam/junk folder. For further assistance, email us at orders@printofy.com.au.

Our standard turnaround time is 15 business days from final Proof Approval.If you have a specific deadline in mind, please let us know, and we'll do our best to accommodate your request.Please be aware that the turnaround time starts once we've received payment and all necessary information for your order.

Delivery times quoted on the Site are indicative only. Printofy will endeavour to deliver your order within the specified time. However, the Buyer acknowledges that Printofy may, from time to time, experience production, delivery, or other unforeseen delays. These delays can sometimes extend delivery times to up to 14 weeks due to various factors, including out-of-stock items, partial-stock delivery, machinery malfunctions, and weather-related events. Printofy reserves the right to allocate distribution of Products ordered among its customers at its sole discretion.

Printofy is a Bulk-Bundle Merchandise Brand

We have set minimums on respective garments. This ensures we can can keep the prices affordable as well as keep our systems efficient & robust.

IIf you have a custom quantity you're looking for, do get in touch via email at orders@printofy.com.au & we will do our best to accomodate your requirements.

In case a product you've ordered is temporarily out of stock, we'll strive to provide you with the same or better alternatives from our suppliers.

You have several options:

1. Choose an alternative product from our suggestions.
2. Wait for the original product to be restocked.
3. Remove the out-of-stock item from your order for a refund.

Quotes

Below are some common questions about shipping, returns, and exchanges

Requesting a Quote
To receive a quote, click on the "Request a Quote" button on our website or email your details to orders@printofy.com.au
For an accurate quote, please provide:-

1.    Required Quantity per colour
2.    Garment colour
3.    Specific garment preferences
4.    Logos/text to be printed and their positions
5.    Desired delivery date.

Shipping

Our standard turnaround time is 15 business days.
Keep in mind that the turnaround time commences once your order is confirmed, designs are approved, and garment details are finalized.

Shipping Transit Times will depend on the Courier or Shipping companies used, and generally range from 2 business days to 14 business days in some cases, depending on the location of the final delivery and the postcode being Metro, Regional, Rural or Remote.

Printofy ships Australia-wide.

Some postcodes may be unserviceable by the courier companies we use. In any such case, we will get back to you with the updated information and resolution.

Artwork/Design and Printing Methods

Raster Images: PNG, JPG/JPEG, BMPVector Files : EPS, PS, AI, PSD, PDF, SVG, CDR

We offer various printing methods, including DTF, Screen Printing, Digital Transfers & Dye Sublimation.

Our specialists select the optimal method based on your garment and design specifications.

We print on various locations on a garment.

Popular Print placements include
Front Left or Right Chest
Back - A4 or A3
Sleeves - Left or Right

 

General Information

Our printing methods are durable and withstand washing well.

Garment-specific Washing Instructions are mentioned on the garments itself.
No Tumble Dry for all garments is a strict instruction
No press on the printed or embroidered area

Minimum is 5 for any order under print, and 10 for any order for embroidery.

Reach out to us for assistance via email at orders@printofy.com.au.

To prolong the life of your printed garment, follow these care instructions: -
Turn garments inside-out before washing and drying.
Wash at 30°C.
Avoid dry cleaning, direct ironing on print, and bleaching.

Didn't find your answer?

For detailed information, visit our Policy page. For any queries, don't hesitate to contact us.

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