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Printofy Terms and Conditions
Welcome to Printofy! These Terms and Conditions ("Terms") apply to all purchases made through our website, printofy.com.au, and our associated services. By placing an order with us, you agree to the following terms and conditions. Please read them carefully before proceeding with your purchase.
1. Orders on Sale
No Cancellation Policy: Orders placed during a sale or promotional period cannot be cancelled under any circumstances once the order has been submitted. Please ensure all details are correct before finalizing your purchase.
2. Custom-Made Garments
No Returns or Refunds: All custom-made garments are specifically designed and produced based on your specifications. Due to the personalized nature of these products:Returns and refunds are not accepted.
2. Custom-Made Garments
No Returns or Refunds: All custom-made garments are specifically designed and produced based on your specifications. Due to the personalized nature of these products:Returns and refunds are not accepted.
Exchanges are not possible for custom items, except in cases of manufacturing defects or errors caused by Printofy.
3. Proof Approval Process
Importance of Proof Approval: Once your design is submitted, Printofy will provide you with a proof (digital mockup) for approval before production begins.It is your responsibility to carefully review all aspects of the proof, including:Design layout
3. Proof Approval Process
Importance of Proof Approval: Once your design is submitted, Printofy will provide you with a proof (digital mockup) for approval before production begins.It is your responsibility to carefully review all aspects of the proof, including:Design layout
Spelling and grammar
Colors and sizes
Approval Confirmation: Once you approve the proof, it will be considered final. Any errors not corrected during the proofing stage will not be grounds for reprints, refunds, or exchanges.
4. Production Timelines
Colors and sizes
Approval Confirmation: Once you approve the proof, it will be considered final. Any errors not corrected during the proofing stage will not be grounds for reprints, refunds, or exchanges.
4. Production Timelines
Orders will only be processed after the proof has been approved and payment has been received in full.
Production times may vary depending on the complexity of the order and current workload. Estimated timelines will be provided during the order process.
5. Quality Assurance and Warranty
Printofy ensures all custom garments are produced to the highest standards. In the rare event of a manufacturing defect:Please contact our team within 7 days of receiving your order.
Production times may vary depending on the complexity of the order and current workload. Estimated timelines will be provided during the order process.
5. Quality Assurance and Warranty
Printofy ensures all custom garments are produced to the highest standards. In the rare event of a manufacturing defect:Please contact our team within 7 days of receiving your order.
Defects must be reported with photographic evidence for review.
Printofy will provide a resolution at its discretion, which may include repair, replacement, or refund.
6. Changes to Orders
Printofy will provide a resolution at its discretion, which may include repair, replacement, or refund.
6. Changes to Orders
Non-Sale Orders: For non-sale orders, changes may be allowed if requested before the proof approval process is completed. Once approved, no further changes can be made.
Sale Orders: Orders placed on sale cannot be altered once submitted.
7. Intellectual Property
Sale Orders: Orders placed on sale cannot be altered once submitted.
7. Intellectual Property
By submitting your designs to Printofy, you confirm that you have the necessary rights and permissions to use the content. Printofy is not responsible for copyright or trademark violations.
8. Limitation of Liability
8. Limitation of Liability
Printofy is not liable for delays caused by external factors such as shipping disruptions, natural disasters, or other unforeseen events.
Printofy is not responsible for errors overlooked by the customer during the proof approval process.
9. Contact Information
If you have any questions or concerns about your order or these Terms, please contact us at:
Printofy is not responsible for errors overlooked by the customer during the proof approval process.
9. Contact Information
If you have any questions or concerns about your order or these Terms, please contact us at:
Email: orders@printofy.com.au
Address: Wollongong, NSW
By placing an order with Printofy, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Address: Wollongong, NSW
By placing an order with Printofy, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Printofy Refund Policy
1. Returns for Faulty, Defective, or Erroneous Products
We understand the importance of ensuring the quality of our products. Therefore, we offer a 5-day return policy for items found to be faulty, defective, or received in error. This policy allows you to request a return assessment within 5 days of receiving your item, subject to the terms and conditions outlined below. If you have received any surplus merchandise or you are short of the total quantity ordered, you have to inform us within 5 calendar days of you receiving the consignments as per the delivery confirmation date and time. We will not entertain any information of items being short on the total quantity ordered after 5 calendar days, nor do we have any claim on any products sent extra along with your ordered items after 5 calendar days. You will need to notify us via orders@printofy.com.au
2. Manufacturing Defects and Replacements
If you receive an item with a manufacturing defect, we are committed to addressing the issue promptly. Our expert team will carefully assess the reported defect. If the defect is confirmed, we will provide a replacement for the affected item. Please note that the final decision regarding the presence of a manufacturing defect rests with us.
3. Custom Products and Refunds
Given that we specialize in creating custom-made products tailored to your specifications, we are unable to offer refunds under any circumstances. We appreciate your understanding in this matter. By using our website or placing an order via email - orders@printofy.com.au, you indicate your acceptance of these terms and conditions of sale.
4. Initiating a Return
To initiate a return, please contact us at orders@printofy.com.au. Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on how and where to send the package. Items returned to us without prior authorization will not be accepted.
For any inquiries related to returns, please feel free to reach out to us at orders@printofy.com.au
5. Damages and Issues
Upon receiving your order, we urge you to thoroughly inspect the items. If you notice any defects, damages, or if you receive the wrong item, kindly notify us immediately. This allows us to assess the issue promptly and take appropriate corrective measures.
6. Exceptions and Non-Returnable Items
Certain categories of items are not eligible for returns. These include perishable goods (e.g., food, flowers, plants), personalized products (e.g., special orders, customized items), and personal care items (e.g., beauty products). Additionally, we are unable to accept returns for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please don't hesitate to get in touch with us.
Please note that returns are not accepted for sale items or gift cards.
7. Exchanges
Regrettably, we are unable to facilitate product exchanges. Our focus primarily revolves around custom-made goods that are tailored to individual preferences, making reselling impossible.
8. Refunds and Gift Vouchers
Our policy does not encompass traditional refunds. In certain cases, at our discretion, we may offer a gift voucher of an agreed amount as an alternative to replacement, provided that a replacement for the concerned item is not feasible under any circumstances.
Thank you for choosing Printofy. We appreciate your understanding of our refund policy and your commitment to the quality of our products. If you have any further questions or concerns, please don't hesitate to reach out to us at orders@printofy.com.au